FAQ

Do I have to necessarily register to shop on aveseafoods.com?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

What time is the ordered seafoods delivered?
We deliver the next day of order. Two slots one before 12 noon and second before 5pm (you can choose your slot) we will call you before starting for delivery and get your instructions. if you are not able to receive, you can instruct us to deliver to your security or your neighbor. Payments can also be handed over to us by the same persons.

How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” and go to the “Update My Profile” section to change your delivery address.

How much are the delivery charges and what is the minimum value of purchase?
There is no minimum value of purchase. Delivery is free for orders above Rs.600. For any orders below that we charge Rs.50 as a delivery charge.

Do you deliver in my area?
We deliver in Trichy and around the city only. Please check with your pin code.

Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery. Additionally 5% of the order value will be credited to you on your next purchase.

What quantities can I order?
You can order any quantities in our website. Any how if you are looking for bulk, you have to order through phone.

What quality of product will I receive?
Our customers can expect from receive the best available quality at all times. In the event that a customer finds an unsatisfactory product, we will gladly replace within 24 hours.

Delivery
On receiving your order, our team will confirm and start processing your order, the seafood pack will be delivered by our delivery team to your doorsteps. For corporate orders and bulk orders we are open to the customer’s delivery instructions.
Payment options

In today’s internet and banking technologies, it is absolutely safe to transact online. We have Paypal (trusted by millions of Indian customers and many top e-com portals) as our payment gateway, through Paypal you can pay through Net banking or use Debit /Credit card.
You can also choose to pay CASH ON DELIVERY, to our delivery team for which you will get a receipt. (Any how your order with CASH ON DELIVERY will be processed only after your conformation over phone). You can request for swipe on delivery too. For which our delivery team will carry a wireless swiping machine to facilitate you to swipe your cards on delivery.